“We are thrilled to be able to bring our spectacular holiday light experience to the Philadelphia region for the first time,” said Xiaoyi Chen, founder of LuminoCity in a statement. And what sets LuminoCity apart is that not only does it showcase the holiday spirit, it also dons some prehistoric fixtures as well in the form of big, bright dinosaurs.

The immersive venue featuring light sculptures and art installations has been around since 2018 (founded by Xiaoyi Chen), but this year will mark the first time it’s making its way to the Philadelphia area. In such cases, tickets for the affected day/time slot(s) will be honored for admission on any operational day without the need for rescheduling.Montgomery County is a bit brighter in 2023 with the opening of LuminoCity Festival’s Golden Holiday experience at the Greater Philadelphia Expo Center at Oaks. A Force Majeure Event refers to unforeseeable circumstances beyond our control, such as severe weather or natural disasters, which prevent the festival from taking place as scheduled. What is a Force Majeure Event, and how does it affect ticket refunds and rescheduling? Simply reach out to our staff for personalized assistance.ĥ. If you can't find the booking confirmation email, don't worry! Our Admission staff can assist you by looking up your booking using your phone number, email address, and name. What should I do if I can't find the booking confirmation email? Your satisfaction is our priority, and we strive to ensure your LuminoCity experience exceeds expectations.Ĥ. Please allow our customer service team 3-5 business days to respond to your inquiries. ✨ Email Rescheduling: Simply send an email to with your request, and our dedicated team will assist you promptly. If you need to reschedule your bundle ticket to another kind of ticket, kindly send an email to with your request, and our dedicated team will assist you promptly. If payment is not finalized at checkout, our team will automatically charge the outstanding price difference to the credit/debit card on file.īundle ticket self-reschedule sessions are only available for day sessions from Monday to Thursday. Kindly refer to your Booking Confirmation Email to reschedule, follow the prompts during the rescheduling process, and complete the payment at the checkout page.

If you choose to reschedule your tickets to a higher-priced time slot or day, you'll need to cover the price difference. Kindly be advised that admission ticket prices vary based on the selected day and time slot. Tickets can be rescheduled via the self-rescheduling portal. This feature enables you to effortlessly choose a new date and time that aligns better with your schedule. ✨ Self-Service Rescheduling: Gain control over your visit with the convenient Peek system, accessible through the customer portal. What options do I have if I need to reschedule my visit to the LuminoCity festival? We apologize for any inconvenience this may cause.ģ. However, please note that once a ticket has been redeemed for admission, it is considered utilized and is non-refundable. Refunds for canceled event tickets are only granted under special circumstances. Can I get a refund for my tickets if the LuminoCity festival is canceled? This means you can use your ticket on another day the festival is open, ensuring that you don’t miss out on the experience despite the disruptions.Ģ. In the event of a cancellation due to such circumstances, tickets for the affected day/time slot(s) will be honored for admission on any operational day without the need for rescheduling. A Force Majeure Event refers to unforeseeable circumstances beyond our control, such as severe weather or natural disasters, that prevent the festival from taking place as scheduled. What is a Force Majeure Event, and how does it affect ticket refunds and rescheduling at the LuminoCity Festival?

Lumino city light festival