Frequently Asked QuestionsĪm I entitled to money or other compensation beyond a refund from an airline if my flight is significantly delayed or cancelled? Learn more about your right to a refund. If you have a problem obtaining a refund that you believe that you are entitled to receive, you may file a complaint with the DOT. If you are an airline passenger with a disability looking for more information regarding your rights during air travel, please follow this link to our disability webpage.

If an airline cancels a passenger’s flight or makes a significant change in the flight, regardless of the reason, airlines are required to provide a prompt refund to a ticketed passenger, including those with non-refundable tickets, should the passenger choose not to accept the alternative offered, such as rebooking on another flight. Remember these commitments do not impact your entitlement to a refund. The Department will hold airlines accountable if they fail to do so. Examples include: maintenance or crew problems cabin cleaning baggage loading and fueling.Īirlines are required to adhere to the promises that they make in their customer service plan, including commitments to care for customers in the event of controllable delays or cancellations. You can also use the dashboard to compare amenities that the airlines commit to provide in the event of a controllable flight cancellation or delay when deciding which airline to fly.Ī controllable flight cancellation or delay is essentially a delay or cancellation caused by the airline.

airline that you are flying on has promised to provide should there be a controllable flight cancellation or delay. Use the above dashboard to learn about the amenities that the U.S. airlines and their regional operating partners, which operate flights for them but do not sell tickets, account for approximately 96 percent of the domestic scheduled passenger air traffic. Please click this link for an alternative text version of the dashboard.

Allegiant flight tracker